Effective Date: [Insert Date]

Thank you for shopping with Maria Rago. We want you to be satisfied with your purchase. Please review our return and refund terms below.

Physical Books and Merchandise

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused, unread, and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase or an order number must be provided.
• The return request must be submitted within 14 days of delivery.

Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible and include:

• Your full name
• Order number
• A description of the issue
• Clear photographs of the item and packaging

Once the issue has been reviewed, we may offer a replacement or refund at no additional cost to you.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Signed or personalized books
• Digital products or downloadable content
• Gift cards
• Items marked as final sale
• Items damaged after delivery
• Products returned without their original condition or packaging

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly supplied.

Original shipping charges are non-refundable unless the return is the result of an error on our part.

We recommend using a trackable delivery service. We cannot guarantee receipt of an untracked return shipment.

Refunds

After receiving and inspecting your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges, transaction fees, and other non-refundable costs may be deducted where permitted.

Order Cancellations

If you need to cancel an order, contact us immediately. We cannot guarantee cancellation once an order has entered processing or has been shipped.

Contact Us

To request a return, report an order issue, or ask a question about this policy, please contact us through the website’s Contact page or email:

Email: [Insert Customer Service Email]